Shipping & Returns
Our mission at Qualified Apparel is to feed families in America through selling apparel and provide a great customer experience to our #QualifiedFamily while doing it. We will strive to get your item printed and shipped as quickly as possible, and if there is ever a mistake we will do what's necessary to make it right. Thank you so much for your business and helping us change American lives together!
Have an amazing day!
Founder/CEO, Qualified Apparel
Please contact us via the firstname.lastname@example.org to start the returns/exchange process!
Returns & Exchanges
Because we hand print each item just for you and give a portion from each item sold to provide 10 meals for families in America, we do not issue refunds on returned items, however, we will happily do exchanges for different sizes if needed.
Please carefully review all product information and sizing before making a purchase.
We will only accept unworn/unwashed merchandise for retail orders to do a retail size exchange. The garment(s) must still have tags attached for return or exchange. An email must be sent within 3 business days of delivery to receive an exchange. Return shipping is at the customer's expense, while the exchange shipping to the customer is covered by Qualified Apparel.
There is a 20% restocking fee for all size exchanges.
In the case of damaged or incorrect items received, items will happily be replaced if we are informed within 3 business days of delivery.
A tracking number is required for all returns/exchanges and must be emailed to email@example.com
If you are seeking to cancel your order, we are unable to do so after payment has been received. Please see our Retail & Wholesale Order Cancellation Policy.
Sale Items are final sale.
Orders qualifying for free shipping will be shipped either USPS First Class Package or USPS Priority Mail depending on weight.
U.S. shipping ranges from 2-8 business days depending on destination and shipping service selected, while international orders take 10-20 business days.
We do ship internationally! However, international orders are subject to import duties and taxes that are the recipients responsibility. You can check with your countries customs office to determine what these additional costs will be.
International orders take 7-21 business days for delivery.
We recommend selecting USPS International Priority or USPS International Priority Express shipping for international orders, which includes tracking and insurance. QA is not responsible for lost packages or uninsured packages.
If you refuse a shipment from QA, you will be responsible for the original shipping charges, any import duties, fees and/or taxes incurred on the package, and the cost of returning the package. This amount will be deducted from your refund.
All orders weighing under 13oz will be shipped USPS First Class, while orders over 13oz will be shipped USPS Priority Mail. If you need your items faster, we offer USPS Priority Mail Express, UPS 2 Day and UPS Next Day which will be charged accordingly.
QA is not responsible for items sent to the incorrect address or undeliverable items. Please check the shipping address closely before placing your orders.
In case of returns/exchanges, the customer is responsible for shipping. QA is not responsible for items lost in transit.
Should your package be refused upon delivery and QA has to hold it at their facilities for more than 3 business days, there will be a 20% holding fee (based on the total of your order) added, as QA would have to store your items at their headquarters. Additionally, the customer will be responsible for fees charged from the carrier to QA for returned items. If refused orders are to be reshipped back to the customer upon request, the customer will be responsible for return shipping.
It is also the customer's responsibility to reach out to us to request the refused items be returned to them. If a period of 2 months elapses from the time the refused order is received and no contact has been made on behalf of the buyer to QA, the buyer's order will be forfeited and rendered void. Meaning a new order would need to be placed and paid in full for the customer to receive their original order.
QA is not responsible for delays in shipping caused by the shipping carrier, weather or other events out of our control.
If your package is confirmed to be lost in transit and you selected a shipping option that is insured, reach out and we will help issue a replacement. QA is not responsible for lost packages or uninsured packages shipped via USPS First Class Package, USPS Priority Mail or any other shipping service selected.
However, if something occurs during transit outside of either one of ours control, we will work together to treat you fairly and rectify the situation.